Terms of Service
Last updated: September 2026
These terms explain the scope of VPNPM's cross-border network subscription service and the rules that account holders and the service must each follow. Please read them before using the service. Plan prices and included data allowances are listed on the plans page.
Service Scope
VPNPM provides network acceleration routes and related subscriptions for cross-border access, covering 110+ countries and 250+ routes, with support for Windows / macOS / iOS / Android / Linux. Actual connection performance depends on factors such as the network at your location, the selected region, device settings, and the status of the destination service. The coverage shown on the site does not guarantee that any route will remain available at all times.
A subscription provides access to the service's routes; it does not include memberships to third-party websites or apps. Third-party services may change their access rules, content availability, and regional restrictions. Whether specific content can be played or a tool can be used depends on that service's current rules and the actual connection results.
Account and Subscription Use
No email address is required to create an account; a username and password are all you need. Account holders must keep their login details secure and are responsible for activity under their accounts. The service supports unlimited simultaneous devices, making it easy to switch between your own devices. This does not permit reselling subscriptions, publicly sharing account credentials, or operating an account-sharing service for others.
Data included with monthly subscriptions resets each month on the activation date. When you upgrade mid-cycle, the price difference is converted into the remaining days. Data packages remain valid until used and never expire. Check the data allowance and usage terms before choosing a plan, and do not confuse the reset rules for monthly subscriptions with the usage rules for data packages. Subscriptions and client downloads are managed through the user panel. Do not share subscription details from your account with others.
Requirements for Compliant Use
When using VPNPM, you must comply with the laws and regulations that apply where you are located and where you access services, as well as the terms of service of the websites and apps you use. You must not use the service for unlawful activity, infringe on others' rights, or access, disrupt, or attack third-party systems without authorization.
Account holders are responsible for determining whether their intended content and related activities comply with applicable requirements. The service provides network connectivity but does not authorize third-party content uploaded, published, or obtained by users, nor does it obtain any permissions required to use that content on their behalf. If you discover that someone else has used your account credentials, change your password promptly and submit a support ticket through the user panel with details.
Service Availability and Scope of Liability
Routes may become temporarily unavailable due to network faults, equipment maintenance, changes to upstream connections, or adjustments by third-party services. VPNPM may adjust route configurations or maintain the service to investigate issues. If you have connection problems, try switching routes and checking your device settings first, then look for relevant troubleshooting steps in the Help Center.
VPNPM is responsible for its own services as required by applicable law, but does not control users' local access networks or the operations, content, or access policies of third-party websites. Connection differences caused by these external factors should not be interpreted as a promise by the service of a specific speed, uninterrupted connectivity, or access to third-party content. For further troubleshooting, you can submit a support ticket through the user panel with your platform, selected route, and a description of the issue.
Account Actions and Termination
If an account is used to resell subscriptions, publicly share credentials, or engage in prohibited conduct described in these terms, VPNPM may restrict the relevant use, suspend the service, or terminate the account, depending on the circumstances. Any action should take the actual conduct and scope of risk into account. If an account holder believes an action was taken in error, they may submit a support ticket through the user panel with details.
Account holders may also stop using the service and submit a support ticket about subsequent account handling. Stopping use does not change responsibility for activity that has already taken place. This section does not determine matters involving refunds. Please refer to the separate refund policy for refund requests and applicable rules.
Changes to These Terms
If the service scope or usage rules change, VPNPM will publish updated terms on the website and indicate the update month. Review the changes before continuing to use the service, especially any changes concerning account use, subscription rules, and compliance requirements.
The updated terms take effect from the applicable date stated when they are published. Changes will not retroactively treat previous activity as a violation of newly added rules. If you have questions about the meaning of these terms or an account action, you can submit a support ticket through the user panel.