Refund Policy
Last updated: September 2026
This policy explains the scope, review process, and return procedure for refund requests on VPNPM subscriptions. Before submitting a request, check your order status and payment records in the user panel. Decisions are based on the review of the relevant order.
Refund window and eligible orders
You may request a full refund without giving a reason within 7 days of your first payment. The request period starts when the first payment is successfully completed. “Without giving a reason” means you do not need to explain why you no longer wish to use the service. VPNPM will review payment records and account orders to confirm that the request relates to the first paid order and verify its payment date.
Monthly subscriptions and data packages are reviewed against their order records. The “use until depleted, no expiration” rule for data packages describes their validity period and does not change the refund window for the first paid order. Later renewals, separately purchased data packages, and subscription upgrades do not automatically create a new first-payment refund window. For questions about these transactions, submit the relevant order records through a support ticket, and the support team will respond based on the transaction in question.
Exceptions and additional review
Requests made after the period following the first payment, or payments that cannot be matched to the requesting account, are not covered by the full refund commitment described above. The commitment also does not apply to orders for which payment has not been completed. If you have questions about a charge for such an order, first check the transaction status with the payment provider.
Ordinary data usage does not have a separately published “excess usage disqualifies you from a refund” threshold. For requests involving suspected violations of the Terms of Use, abuse of transaction or usage records, or use of another person's payment records, VPNPM will first review the order, account, and usage records before explaining the outcome. If additional information is needed during the review, the ticket will specify what to provide. You will not be asked for your account password or payment credentials.
How to request a refund
Sign in to the user panel support tickets, select the relevant order, and submit a refund request. Include your username, the order in question, the payment method used, and the payment record details needed to locate the transaction. No reason is required. If you were charged more than once or the order status appears incorrect, attaching the relevant transaction records can help with the review. No email address is required; you can access the panel with your username and password.
Do not paste complete payment credentials, passwords, or private keys into a ticket. If the order does not appear under your current account, explain in the ticket how the payment record relates to the account. After reviewing the information, the support team will let you know through the ticket whether the request is accepted, whether further details are needed, and the subsequent refund status.
Refund route and processing
Approved refunds are generally returned through the original payment method. VPNPM initiating a refund and the funds appearing in your payment account are separate steps. The actual time depends on the payment provider's processing, so a ticket status is not a substitute for checking the transaction record. If the refund is marked as processed but the funds have not appeared in your payment account, check the original transaction's refund record first, then reply in the original ticket so the order can be reviewed further.
Refund reviews are based on the order's actual payment records. You do not need to open another account or make another purchase. If the original payment method cannot process the return directly, the support team will explain why and outline the available options in the ticket. Processing can continue after both parties have verified the necessary information. Do not provide payment details outside the ticket page.
Different payment methods and disputes
For payments made through Alipay or WeChat Pay, refer to the original transaction records in the relevant service for refund progress. USDT transfers on-chain generally cannot be reversed like ordinary payment orders. After you submit a request, the original transaction and the address that can receive the refund must first be checked. If the address does not match or the information is incomplete, further confirmation may be needed. VPNPM does not promise a specific arrival time for any payment method in advance.
If you have raised a transaction dispute with a payment provider, report its status in your ticket to avoid parallel processes for the same transaction that could make it harder to review. If you disagree with a refund decision, return route, or transaction record, add the relevant order and transaction details to the original ticket. Read this refund policy together with the Terms of Use. For information about how personal data is handled, see the Privacy Policy.